frequently asked questions

What is your shipping Policy? 

FOR PRINTS 

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

* Business Days are Mon. - Fri. 

With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS 

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

(Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact support@lashondascottrobinson.com . There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact support@lashondascottrobinson.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email support@lashondascottrobinson.com

WHO TO CONTACT? 

You can reach out at any time by email at support@lashondascottrobinson.com  

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

How do you find inspiration?
My personal experiences and interests inspire my work. I rarely take commissions because I only work on what I love.

Who are your favorite artists?
My favorite artists are Caravaggio, Leonardo da Vinci, Michelangelo, Raphael, Rembrandt, Ernie Barnes and Bob Ross.

What is the favorite piece you have created?
The favorite piece I have created at this point is "My Pain." It was my first experience painting with my heart and not my eyes.

What are your top three movies about artists?
My top three movies about artists are Babette's Feast, Loving Vincent, and Love Jones. 

What is your philosophy as an artist?
I believe it is my responsibility to unite souls by illustrating shared honest emotions. 

Why do you work with watercolors?
When I was 19 years old, my boyfriend (who is now my husband) gave me a watercolor set. I will always paint with watercolors in honor of my husband.

Why do you sign your work with the name Scott?
Scott is my maiden name. My father has five girls. And since we all lost our maiden names when we married, I sign my artwork "Scott" in honor of my father. And so his name will live on forever. 

What is the essence of your art?
I like to paint the moment of truth. The moment of honesty and vulnerability you feel in your gut. It can be a positive or negative truth. But it is the moment right before the defensiveness, denial, and lying starts. 

Why should I buy your art?
Art is personal. It speaks solely to you. No one needs an artist nor a critic to tell them what they like. If it speaks to your soul, then it is created for you. Trust your eyes because your eyes are the window to your soul.

Why are there no faces in your portraits?
There are no faces because when I paint, I am painting hidden emotions. The body is honest. Whereas, sometimes the face may lie. By leaving the face blank, the viewer can fill in the expression based on what they see and feel.

Are you formally trained as a watercolor artist?
No. I am self-taught as a watercolor artist. I have a BA in Communications. I majored in Advertising and I minored in English. I worked as a graphic artist for 16 years. 

Do you paint portraits?
No. I am not a portrait artist. My strength lies in expressing hidden emotions through body language. 

Do you take commissions?
Very rarely.